Customer Service
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We are committed to providing the highest level of excellence in products, information and customer service. We want to ensure that your experience is the best it can be and welcome every opportunity to make you happy. Your complete satisfaction is our goal so please let us know how we're doing. We look forward to your comments and feedback.
Please call a customer service representative between 9:00 a.m.- 5:30 p.m MST, Monday-Friday (Holidays excluded)! 1-303-534-1800 1-800-440-1411 |
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ORDER PROCESSING:
- Orders placed after 12:00 (noon) M.S.T. will ship on the following business day.
- Most orders are processed within 24 hours of receipt. (Processing time does not include weekend days.)
- Orders placed on Saturday and Sunday will be processed on the following Monday.
- Orders are processed, shipped, and delivered on business days only (Monday through Friday, excluding major holidays).
SHIPPING & HANDLING:
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UPS Ground Service (6-8 business days from ship date)
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$6.95
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USPS Priority Mail (APO/FPO, P.O. Boxes) (5-7 business days from ship date)
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$6.95
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UPS 2-Day Service (2 business days from ship date) *Order must be placed before 12:00pm MST for same day shipment.
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$13.95
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UPS Overnight Service (1 business day from ship date)*Order must be placed before 12:00pm MST for same day shipment.
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$25.00
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Canada Ground (12-16 business days from ship date)
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$12.00
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USPS International Service (12-16 business days from ship date)
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$30.00
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SHIPMENTS TO ALASKA AND HAWAII
UPS does not offer Ground service to these locations. 2-Day Service is the minimum. You may also select Overnight Service.
SHIPMENTS TO APO/FPO AND P.O. BOX ADDRESSES
Overnight and 2-Day Delivery Service is unavailable to APO/FPO addresses and P.O. Boxes. These orders will be shipped via United States Postal Service Priority Mail. Delivery usually occurs within 5-7 business days.
SHIPMENTS TO INTERNATIONAL ADDRESSES
Osmotics Corp. complies with all applicable federal, state, local and international laws and regulations governing product transport. Therefore, please be advised that shipment of some products to certain countries may be prohibited due to these regulations. If this affects your order, we regret any inconvenience and thank you for your understanding.
SALES TAX
We are required by law to charge sales tax on orders being shipped to California, Colorado, Illinois, Texas and New York. If you are shipping to any other destination in the U.S., sales tax will not be charged on your purchase.
MAIL ORDER
We are happy to process your order via mail, if you would prefer to place your order with a personal check or a money order. Please send your payment, along with a letter which includes your name, address, telephone number, and the products you wish to order, to the following address:
Osmotics, Orders Department, 1444 Wazee Street, Suite 210, Denver, CO 80202
To obtain a total for your mail order which includes sales tax and shipping, please call us at (800) 440-1411. Mail orders that do not include the all the applicable charges may be delayed or cancelled.
RETURNS:
If for any reason you are not satisfied with your Osmotics purchase, simply return the unused portion within 30 days and we will be happy to credit your account for the full amount of the purchase. *Note: Osmotics will accept returns on FNS follicle nutrient serum and Lipoduction Body Perfecting Complex within 60 days from date of purchase.
We recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery. Refunds cannot be issued if the product is not received by Osmotics Corp.
We're sorry, but shipping fees and return shipping fees are not refundable.
Osmotics is unable to issue a refund for products purchased through one of our retailers. If you purchased our products through a retailer, please contact that retailer and inquire about their return policy.
Osmotics, Returns Department, 1444 Wazee Street, Suite 210 Denver, CO 80202
(800) 440-1411 (303) 534-1800