Effective Date: 5/2018

This website is owned and operated by Osmotics Corporation (“Osmotics,” “we,” “our,” or “us”). This Security and Privacy Policy (this “Privacy Policy”) applies to our website, social media platforms, social networking and any mobile applications we may offer (our “Website”). By using our Website, social media platforms, our social networking or mobile applications, you accept and consent to this Privacy Policy and our Terms of Use. If you have any questions regarding our policies or your use of our sites or applications, please contact us at info@osmotics.com.

1. Security

Osmotics and its service providers are committed to providing industry standard server and information security. All applicable information you submit to the site is handled following the Data Protection Act 1998 and the European Union’s 2018 General Data Protection Regulation (GDPR). We make it a priority to protect your personal information, both on line and off line. For example, we use Secure Sockets Layer (SSL) with a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, for our registration and ordering functions, and we utilize a PCI-certified service provider to process credit card payments. We also expect our service providers to protect information in the same manner. No data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed 100% secure. Accordingly, please note that we cannot guarantee the security of any information you transmit to us.

2. Your Information

We do not collect personally identifiable information about you, except when you provide it to us.

We may ask and you may choose to provide certain personally identifiable information to us, such as your first and last name, company name, address, telephone and fax numbers, e-mail address, or other similar information. When you submit such personally identifiable information on this Website, our social media platforms, our social networking or mobile applications. You are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

In order to make a purchase on our Website, you will need to provide payment information, including credit or debit card information. The collection and processing of payment information on our Website is managed by PayPal, which is a PCI compliant payment processing website. Osmotics never has access to your debit or credit card information and does not control its collection and use, although we do know the amount you are charged. To understand how PayPal collects and uses your personal information, please read PayPal’s privacy policy.

You may be able to make public postings, such as product reviews, comments, or other content, on our sites. Any content that you choose to post publically on our site including personally identifiable information, will be publicly available for viewing and potential use by others. We may use the content that you post for any purpose(s) that we deem appropriate, including advertising, marketing, publicity, and promotional activities, and we may choose whether to attribute such content to you when we use it. For full terms and conditions regarding such postings (sometimes called “user content” or “user-generated content”), please read our Terms of Use.

We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. This information may include your IP address (or other unique device identifier, including one that we may assign); certain details about your browser, operating system, and hardware; your location, if available; the URL that referred you to our site; your activities on our site, including your preferences; and other logging information, such as the date and time of your visit. We may use a variety of tracking technologies to automatically collect information, such as cookies, web beacons, embedded scripts, browser fingerprinting, GPS, I Beacons, and ETags (or “entity tags”). A cookie (or “locally shared object”) is a data file placed on your device when you visit our site. Your browser, or other software (including Adobe Flash), may allow you to reject or remove cookies, but if you do so, some features of our sites may not work properly, and we may not be able to remember your preferences the next time that you visit. We also use web server logs to collect and store information about site usage. When you use our Website from a mobile device, like a smartphone, we may also collect additional information from your device, including your location, device identifier, and information about your mobile network.

We may use third-party analytics services, which may track details about your online activities over time and across different sites. These services help us to improve our Site and the products and services that we offer you. These services may also allow us and others to provide you with targeted advertisements or other content that you may be interested in based on your online activities. If you would like to learn more about targeted ads that may be based on your online activities, and the choices that you may exercise for certain sites and advertisers, you may wish to visit the Network Advertising Initiative or the Digital Advertising Alliance.

3. How We Use the Information That We Collect

We use the information that we collect from you to process transactions, such as your purchases and returns, and to provide you with information that may be of interest to you, such as e-mail newsletters, special offers, or details regarding new products, services, or upcoming events. We also use the information that we collect to process your account registration and to enable you to use certain site features and participate in online sweepstakes, contests, or other promotions. We may also use the information that we collect to customize your experience on our Website, to provide customer support, to provide you with content or advertisements that may be of interest to you, as described in the section above on Analytics Services and Targeted Ads, and to enforce our Terms of Use.

We may share your non-personally-identifiable information with third parties. For example, we may share information with service providers who assist us in our business operations. We may also share information where required by law or to satisfy any applicable law, regulation, subpoena, government request, or other legal process. We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction. We reserve the right to share the information that we collect with our subsidiaries and affiliates and with any subsequent owner in the event of a merger, consolidation, sale of our assets, or other change in our business.

4. Sweepstakes, Contests and Promotions

We may offer sweepstakes, contests, and other promotions on our Website, and these activities may require specific registration. By participating in these activities, you are agreeing to the official rules that govern them, and those rules may require that you allow information, including your photo, likeness, or other details, to be shared with third parties, made public, or used for advertising, marketing or other promotional purposes. You should review the official rules regarding information collection and sharing for each of these activities before you choose to participate.

5. Third-Party Sites & Services

Our Website may allow you to use your account from other online services, including social media providers like Facebook, Twitter, and Google+. If you use accounts from other services on our Website, those third parties may share information about you with us, and we may share information that we collect with them. Our Website may also include features from third parties that allow you to interact with other online services, including social media. For example, we may use third parties to allow you to send messages, tweets, or make postings on social media sites, like Facebook or YouTube. If you use these features, then we may share information about you with those third parties, and they may collect additional information. You should review the privacy policies for such third parties to understand how they collect and use information.

Our Website may include links to third-party websites or other online services. We are not responsible for these other sites and services, and they may collect and use information about you. You should review the privacy policies for such third parties before using their sites or services to understand how they collect and use information.

Third parties may use tracking technologies in connection with our Website, which may include the collection of information about your online activities over time and across third-party websites. This Privacy Policy does not apply to these third-party technologies because we may not control them and we are not responsible for them. Do Not Track is a technology that enables users to opt out of tracking by websites they do not visit. Currently, we do not monitor or take any action with respect to Do Not Track technology.

5.1 Google Analytics:

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

5.2 Google AdWords

Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads                                                                                                      

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

5.3 Facebook

Facebook re-marketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

6. Choice/Opt-Out

You may opt-out of receiving future communications from us when you register to receive our emails. You may change your preferences at any time by revising your profile, clicking the "unsubscribe" link at the bottom of each e-mail you receive from us by following the instructions provided, or, if you do not have a profile, by emailing us at info@osmotics.com.

7. Transfer of Information to the United States

Our Website is operated in the United States. The privacy and data protection laws in the United States differ from those of other countries. If you are located outside of the United States, please be aware that the information that we collect will be transferred to and processed, stored, and used in the United States, and that by using our Website, you consent to such transfers and processing.

8. EU Residents Data Protection Rights

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Our Website relied on your consent to process your personal information.

If you are from the European Economic Area (EEA), Our Website’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Our Website may process your Personal Data because:

  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Our Website will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Our Website will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. Our Website aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

9. California Privacy

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of Personal Information, such as name, email, and mailing address, and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third-parties’ direct marketing purposes, and (b) the names and addresses of all such third parties.

10. Children’s Privacy

Our Website is intended for general audiences, and we do not knowingly seek or collect personal information from children under the age of 18. In accordance with the Child Online Privacy Protection Act, in the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any personal information from or about a child, please contact us at info@osmotics.com.

11. Privacy Policy Changes

We reserve the right to change this Privacy Policy at any time and we will post notice of any such changes on our website. Your use of our Website after the effective date constitutes your acceptance of the amended terms and conditions. We reserve the right to apply the amended terms to the information that we have already collected, subject to any legal constraints. You should check this page occasionally to ensure you are happy with any changes to this policy.

12. Contact Us

If you have any questions regarding our Privacy Policy, practices, or your use of our Website, please contact us at info@osmotics.com or using the information below:

Mailing Address:

Osmotics
1444 Wazee Street
Suite 210
Denver, CO 80202